Last updated: 1 October 2026
This policy explains how cancellations and refunds work for services bought from Devlyt Solutions, whether paid online through our payment partner Cashfree Payments, by bank transfer or UPI, or by any other method.
1. Free consultations and quotes
Consultations, discovery calls and written quotes are free. Nothing is charged until you approve a quote or buy a package.
2. One-time projects (websites, design, branding, dashboards)
- Before work starts: if you cancel before we have started work, we refund the full amount paid, less any payment gateway charges, within 7 working days.
- After work starts: projects are delivered in milestones. You may cancel at any time; we refund the amount paid for milestones that have not yet been started. Milestones already delivered or in progress, and work already completed, are not refundable.
- Revisions: each package includes the revision rounds listed in it. Dissatisfaction with a design is handled through those revisions rather than a refund, because the work has been carried out.
3. Monthly services (SEO, social media, advertising management, support)
- Monthly services are billed in advance and can be cancelled at any time with 30 days' written notice.
- The current month, once started, is not refundable. After your notice period ends, no further charges are made.
- Advertising budgets you pay to Meta, Google or any other platform are paid to those platforms directly and are governed by their own terms; we cannot refund them.
4. Third-party costs
Domains, hosting, premium plugins, stock images, fonts and other items bought from third parties on your behalf are non-refundable once purchased, but remain yours.
5. Duplicate or excess payments
If you are charged twice, or pay more than the amount due, the extra amount is refunded in full within 7 working days of us noticing it or you telling us.
6. Failed payments
If money leaves your account but the payment shows as failed, it is normally reversed automatically by your bank within 5 to 7 working days. If it is not, write to us with the transaction reference and we will trace it with Cashfree.
7. How to cancel or ask for a refund
Email contact@devlyt.online with your order or invoice number and the reason. We acknowledge every request within 2 working days.
8. How refunds are paid
Approved refunds are paid to the original payment method. Refunds through Cashfree normally reach you within 5 to 7 working days of approval, depending on your bank. Bank-transfer payments are refunded to the account they came from.
9. Contact
Devlyt Solutions
Email: contact@devlyt.online
Phone: +91 7508877656